Product Buying Policy

If you are buying any Sim card from us then you agree and understand that these sim cards must be activated and funded with there respective plans within 45 days of purchase only from Onlinewirelessmall.

Please make sure that you provide complete shipping address and phone number where we can reach out to you to confirm the order. Any information missing would result in cancellation of the order. All Sim cards purchased through Onlinewirelessmall can be activated either by calling our customer service at 1-888-733-1251 or by submitting request at our web site www.onlinewirelessmall.com.

Unless noted otherwise in the ordering pipeline Onlinewirelessmall ships all items within two days of receiving order. You will receive notification of any delay or cancellation of your order(if any).

Product Return Policy

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

ADDITIONAL NON-RETURNABLE ITEMS:

  • Gift cards
  • Refill Cards & Refill Pins
  • New Activation or Port in Activation Orders

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to their respective Carriers.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 72 hours.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and contact us send your item to:

The Wireless Mall
9936 Midlothian Turnpike
VA 23235, USA

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

To return your product, you should mail your product to:

The Wireless Mall
9936 Midlothian Turnpike
VA 23235, USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

UNDELIVERED/LOST IN TRANSIT PACKAGES

The Wireless Mall will reship all orders free of cost to customers if order is Undelivered/Lost in transit due to shipping carriers failure. A shipping address verification will be required to be completed by customer to reship another package to customer.